We believe every item has a story worth continuing. Our thrift store is more than a place to shop—it’s a community hub where donations turn into opportunities, and every purchase supports programs that make a real difference in people’s lives. We value sustainability, compassion, and the joy of giving back. As our Thrift Store Manager, you’ll be the heartbeat of the store—leading a team of staff, creating an inviting shopping experience, and ensuring that every donated item finds its perfect new home.

Specific Duties and Responsibilities:

1. Oversee Daily Store Operations – Manage opening and closing procedures, ensure the store is clean, organized, and visually appealing, and maintain a safe environment for staff, volunteers, and customers.
2. Lead and Develop the Team – Recruit, train, schedule, and supervise staff and volunteers, providing ongoing coaching and performance feedback to foster a positive, mission-driven culture.
3. Donation Intake & Processing – Establish and maintain efficient systems for accepting, sorting, cleaning, and pricing donated goods, ensuring quality standards and maximizing resale value.
4. Merchandising & Display – Create engaging, themed displays that highlight seasonal items, special promotions, and unique finds to drive sales and enhance the customer experience.
5. Pricing Strategy – Research market trends and set fair, competitive prices for a wide range of items—from clothing and furniture to antiques and collectibles—balancing affordability with revenue goals.
6. Inventory Management – Track stock levels, rotate merchandise regularly, and coordinate with donation intake to ensure a steady flow of fresh, high-quality items.
7. Sales & Revenue Goals – Monitor daily, weekly, and monthly sales performance, implement strategies to meet or exceed revenue targets, and adjust operations based on data insights.
8. Customer Service Excellence – Model and enforce high standards of customer care, resolving issues promptly and ensuring every shopper feels welcome and valued.
9. Community Engagement – Build relationships with local donors, businesses, and community organizations to encourage donations, partnerships, and repeat customers.
10. Financial Management – Oversee cash handling, reconcile daily sales, prepare bank deposits, and maintain accurate financial records in compliance with organizational policies.
11. Compliance & Safety – Ensure adherence to all health, safety, and security protocols, including staff training and emergency procedures. Ensure all necessary agency forms and assessments are completed accurately. Assure proper documentation in Therap is completed for the people supported if applicable.
12. Marketing & Promotion – Collaborate with marketing teams or take initiative to promote sales events, donation drives, and special offers through social media, flyers, and community outreach.